Delivery & Returns

Everything you need to know about how we send your order and how to return it.

1-2 daysdispatch after payment

3-5 daysUK delivery after dispatch

5-10 daysEurope delivery

14 daysright to cancel

Delivery information

We send orders from our base in Lincoln, United Kingdom. Orders are dispatched within 1-2 working days of payment.

UK delivery charges

Total weight of order	Delivery charge
Up to 1 kg	£3.50
Over 1 kg and up to 2 kg	£5.00
Over 2 kg and up to 5 kg	£9.00
Over 5 kg and up to 10 kg	£15.00
Over 10 kg and up to 30 kg	£19.00

Charged by total weight and calculated automatically at checkout. Estimated delivery time in the UK: 3-5 working days after dispatch.

Delivery to Europe

We deliver to the countries below (up to 20 kg per order). The exact price is shown at checkout before you pay.

IrelandBelgiumGermanyFranceNetherlandsDenmarkAustriaItalySpainSwedenSwitzerlandPortugalFinlandNorway

Estimated delivery time: Ireland 3-5 working days; other European countries 5-10 working days.

Customs, import VAT and duties

Orders to countries outside the UK may be subject to import VAT, customs duties or handling fees charged by the destination country or carrier. These charges are the responsibility of the customer and are not included in our delivery price.

Orders over 20 kg or other countries

Please contact us before ordering and we will quote delivery for you.

Collection from our showroom

You can collect your order from our Lincoln showroom, 5 Cardinal Close, Lincoln, LN2 4SY, by appointment. Please contact us first to arrange a time.

Tracking your order

When your order is dispatched you will receive an email with tracking details where the carrier provides them.

Checking your delivery

Please check your parcel when it arrives. If it is damaged or items are missing, tell us within 3 working days of delivery at infosilkplasteruk@gmail.com with photographs of the packaging and the products, and we will put it right.

Delays

If your order is delayed beyond the estimated time, please contact us and we will investigate with the carrier.

Returns & refunds

Right to cancel (14 days). If you are a consumer buying online, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason. To cancel, email infosilkplasteruk@gmail.com with your order number. You must send the goods back to us within 14 days of telling us you wish to cancel.

How to return goods

1

Email us at infosilkplasteruk@gmail.com with your order number and the items you want to return.

2

Return address: Silk Plaster UK Ltd, 5 Cardinal Close, Lincoln, LN2 4SY.

3

Pack the goods securely and keep proof of postage. Please use a tracked service: you are responsible for the goods until they reach us. The customer pays the cost of returning the goods.

Condition of goods

Goods must be returned unopened, unused and in the original packaging so that we can resell them. Opened or mixed products cannot be returned. We may reduce the refund if goods have been opened or used beyond what is needed to inspect them, as the law allows.

Refunds

We refund the price of the goods and the standard delivery charge you paid within 14 days of receiving the goods back (or of receiving proof that you have sent them back, whichever is earlier). Refunds are made to the original payment method. We cannot refund the extra cost if you chose a more expensive delivery method than our standard option.

Faulty, damaged or incorrect goods

If your goods arrive faulty, damaged or not as described, you have legal rights and we will repair, replace or refund as required by law. Please contact us at infosilkplasteruk@gmail.com within 3 working days of delivery with your order number and photographs of the packaging and products.

Colour and batches

Colours may look different on screens and in different lighting; please check colours against a sample before ordering. Production batches can differ slightly in shade, so for larger projects order enough product for the whole area in one order.

Need help?

Silk Plaster UK Ltd, 5 Cardinal Close, Lincoln, LN2 4SY

Phone / WhatsApp: +44 7312 655653

Email: infosilkplasteruk@gmail.com

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